Auto Insurance Claims: claim-vehicle Fire, insurance investigators, vehicle fire

Question
I recently had the unfortunate opportunity of expercing a vandalism on my vehicle and it was set on fire as well.   I was home alone when this took place, but my question is about how the insurance company is handling this.  All these forms being sent about my history i.e. financial, employment.  This all feels so intimidating to me,  Is this normal procedures or does this sound like there trying to accuse me of this.  I hate to ask my claims agent about this cause i don't want to think something is up.  i would appreciate any advice about how the procedures usually work in these cases, and when do they decide  to pay the claim or  how.    Thanks SO Much!!

Answer
Hi Brian,

Welcome to the world of being guilty until being proved innocent.

There is nothing you can do to speed this up and until you have been denied you are just going to have to tread water.

If you feel like you are being intimidated, you probably are. It sounds like they are investigating the claim and trying to link you with it. Most insurance investigators are ex cops and they do quite well at making one feel guilty even if they are innocent.

Lots of answers to your questions are located at http://www.autotheftexpert.com





Good Luck!

Rob