Auto Insurance Claims: Privacy Issues in auto claim amount, privacy matters


Question
We are involved in an injury claim related to a recent automobile accident in which we were found at fault.

An offer was made by our insurance company to the attorney handling the "injured" person's claim.

However, our insurance company refuses to tell us how much the offer is due to "privacy issues".  We are only told that the offer is within our liability limits.

Do we, as policy holders/owners who pay the premiums,  have the right to know the money issues? Or does the insurance company really have the right to withhold this information from us?

Thank you.

Answer
Lynn,

 I believe the insurance company is mistakenly applying privacy laws to a situation to which it does not apply.  I am not an attorney.  

 As an insurance adjuster I was not allowed to divulge private financial information about any of our customers to a third party.  That meant, that I could not tell someone other than you or the actual party seeking damage (or anybody's attorney) how much I was going to pay out on your behalf.

 Frankly, there is no way the insurance company could keep the settlement amount from you in a situation where a lawsuit was involved, because you are supposed to be the "negligent" party, thus you are privy to all the workings of the claim, and for how much it settled.  In many State, the insurance code requires an insurance carrier to advise you of the amount of settlement once it settles.  If they won't tell you, there is not much you can do about it except call the other person and ask them how much they got.  I hope this helps.