Car Alarms: Programming trouble, alarmtek, viper alarm

Question
I am replacing my viper alarm transmitter. My alarm system is a 490XV and my old transmitter was a 478V. My new transmitter is a 479V. My problem is that I can only program this new remote such that one button locks and unlocks. I would like to program it such that all four buttons will operate and enable me to do remote start as I could do on my previous transmitter. I think what it comes down to is that I am not sure what to press on the transmitter when holding down the valet button after selecting a channel. And perhaps I am not even selecting the right channel (I have been using channel 1). Any help would be greatly appreciated.

Answer
This is an Automated Response to
your inquiry from
ALARMTEK at ALLEXPERTS.com:

No Sorry,
  You must have missed, or did not read
the big fat "BEFORE YOU ASK" button I put up on the
site you just came from, but just to be clear,
I don't do anything here for Directed Electronics
clientel. (Past or present)

These would include:
Sidewinder/Rattler/Hornet/Python/Viper/Clifford/Designtech/
Automate, Valet or, Avital customers.

  I do/will not provide DEI installation manuals,
installation services, product support, or anything else
here for any car alarm or, remote starter system,
sold at DEI (directed electronics).

They have asked us to kindly not provide these services
to you as they're policy is to not supply
INSTALLATION guides, or any kind of free product support
to they're own customers due to "Dealers Only", pay for
continued support, set up they are so famous for.

Apparently, they are not as intersted in helping
the "END USER" (you) to help themselves as I am
with my own customers and equipment buyers,
as it cuts into they're bottom line.
Pitty. But it is, what it is.

I know It's unfair, & unfortunate,
but since they asked nicely,
(and I don't care to go to court over it)
that I do not provide this help as well,
I must respect that position,
as I hope you do & can as well.

However, you can get USER manuals at www.directed.com
or, use they're Dealer Locator to get services or
they're products near you.

Sorry, but it's they're company policy,
not mine.

Good luck.

ALARMTEK
INSTALLSUPPORT.com

(hint: Make them earn that support money!
Ask alot of questions and get the answers
you need on the equipment they sold you!!!)