Car Alarms: replacement remote, fcc id, viper alarm

Question
I bought a 4 runner that has a Viper alarm.  I really don't much about it, and there isn't any literature about it in the vehicle.  The one remote I have is pretty worn out and you really have to wiggle the buttons to get it to lock and unlock.  the fcc id is EZSDE1467.  I went to an "authorized dealer" and they told me that I had to find a remote with the same id number to replace the one I have.  Apparently a new remote cannot be programmed to work with my alarm.  Is this information correct?  If so, where can I find a replacement remote with the same id # so that I continue to use my alarm feature.  I am afraid one day I am going to lock my car and not be able to unlock it.

Answer
No Sorry,
  You must have missed, or did not read
the big fat "BEFORE YOU ASK" button I put up on the
site you just came from, but just to be clear,
I don't do anything here for Directed Electronics
clientel. (Past or present)

These would include:
Sidewinder/Rattler/Hornet/Python/Viper/Clifford/Designtech/
Automate, Valet or, Avital customers.

  I do/will not provide DEI installation manuals,
installation services, product support, or anything else
here for any car alarm or, remote starter system,
sold at DEI (directed electronics).

They have asked us to kindly not provide these services
to you as they're policy is to not supply
INSTALLATION guides, or any kind of free product support
to they're own customers due to "Dealers Only", pay for
continued support, set up they are so famous for.

Apparently, they are not as intersted in helping
the "END USER" (you) to help themselves as I am
with my own customers and equipment buyers,
as it cuts into they're bottom line.
Pitty. But it is, what it is.

I know It's unfair, & unfortunate,
but since they asked nicely,
(and I don't care to go to court over it)
that I do not provide this help as well,
I must respect that position,
as I hope you do & can as well.

However, you can get USER manuals at www.directed.com
or, use they're Dealer Locator to get services or
they're products near you.

Sorry, but it's they're company policy,
not mine.

Good luck.

ALARMTEK
INSTALLSUPPORT.com