Car Alarms: Clifford keyless entry; drivers door wont unlock, alarmtek, best buy

Question
Hi--95 Miata M edition with aftermarket Clifford keyless entry/alarm. Bough
teh car used about 6 mos ago, excellent condition.

When I shut the car off today, the driver's door would not unlock (doors
automatically lock upon startup, then ulock automatically when car is shut
off).

Could not budge the door lock with my fingers (it slides forward to unlock,
but it wouldn't move).

Had to crawl out thru passenger side.

Tried locking/unlocking the car with the remote; only teh passenger side
door lock responds.

Help! I never had an alarm/keyless entry thing before, and got no manual for
it when I bought the car.

If I need to take this somewhere to get it fixed, what kind of place do I take it
to? An auto repair garage? Or like Best Buy or something? Sorry to be so
ignorant, new to this whole world of remote/alarm gadget.

THANK YOU for any help.

Answer
This is an Automated Response to
your inquiry from
ALARMTEK at ALLEXPERTS.com:

No Sorry,
  You must have missed, or did not read
the big fat "BEFORE YOU ASK" button I put up on the
site you just came from, but just to be clear,
I don't do anything here for Directed Electronics
clientel. (Past or present)

These would include:
Sidewinder/Rattler/Hornet/Python/Viper/Clifford/Designtech/
Automate, Valet or, Avital customers.

  I do/will not provide DEI installation manuals,
installation services, product support, or anything else
here for any car alarm or, remote starter system,
sold at DEI (directed electronics).

They have asked us to kindly not provide these services
to you as they're policy is to not supply
INSTALLATION guides, or any kind of free product support
to they're own customers due to "Dealers Only", pay for
continued support, set up they are so famous for.

Apparently, they are not intersted in helping
the "END USER" (you) to help themselves as I am
with my own customers and equipment buyers,
as it cuts into they're bottom line.
Pitty. But it is, what it is.

I know It's unfair, & unfortunate,
but since they asked nicely
(and I don't care to go to court of it)
that I do not provide this help as well,
I must respect that position,
as I hope you do & can as well.

However, you can get USER manuals at www.directed.com
or, use they're Dealer Locator to get services or
they're products near you.

Sorry, but it's they're company policy,
not mine.

Good luck.

ALARMTEK
INSTALLSUPPORT.com