Chrysler Repair: 1997 Concorde - Instrument cluster malfuntion, cluster board, headlamp switch

Question
Hi Kevin,

I just finished up a correspondence with Roland (volunteer) about my instrument cluster malfunction (all gauges are dead most of the time and periodically come on). In his solution he has suggested to me to access the cluster board and inspect the interconnections between the socket and circuit board for cracks (suspecting an "open" disconnection). Roland said it was about a 7-step process to access the cluster board and that it would "not be a difficult job to do yourself". My questions to you are these:

1. Would you concur with Roland on his solution?
2. How do I access the cluster board on a 1997 Concorde?
3. Is this really something a novice should tear into?

Thank you for your time.

Steve Martin


Answer
I live in the Atlanta area I would be glad to look at it for u

.CLUSTER AND BEZEL
REMOVAL
To service any instrument cluster component, the instrument cluster must be removed from the instrument panel. Use the following procedure:

Remove the instrument panel left end cap End Caps
Remove the instrument panel headlamp bezel.
Remove the headlamp switch screws and move the switch to allow clearance for the instrument cluster removal.
Remove the instrument panel upper center bezel Center Bezel
Tilt the steering column down into the lowest position.
Remove the instrument panel cluster bezel. LHS only, disconnect the message center wire connector. The message center lamps may be serviced at this time Cluster Bezel and Cluster Bezel - LHS
Remove the instrument cluster screws and disengage the upper latch
CAUTION: Pull steering wheel down to gain access for instrument cluster removal.

Remove the instrument cluster from panel. The instrument panel wiring harness connectors are mounted directly to the rear panel. A force of approximately 9 kilograms (20 lbs.) will be required to disengage the cluster from the connectors.
INSTALLATION
For installation, reverse the above procedures.