Hyundai Repair: 2004 Santa Fe Speed Sensor Check Engine, output speed, speed sensor

Question
Hi,

Over the weekend my 2004 Santa Fe hesitated and made the check engine light come in when leaving a stop sign; this resulted in a lock out from 1st gear and was kinda like starting in second on a manual only I have an automatic.

The car is naturally 3 weeks out of the 3 year warranty and Hyundai made a "Gesture" and covered the $198.00 part (output speed sensor); I had to pay the 1/2 hour labour plus $89.95 for a code read and clear at the dealership.

So, all should be well right? Wrong the light is back on again..... I am a bit peaved to say the least.

According to the job report it quotes codes P0720 and P1500.

Any ideas?

Thanks in advance,

Kryspy


Answer
I've only seen the P0720 code come up one time in 8 years that it wasn't caused by the output speed sensor.  You should take the car back and have them look at it again.  Since you still have the same condition occurring, they should be willing to look at your vehicle again for no additional charge.

I'd suspect, though, that the input speed sensor may have failed as well.  I've personally worked on a few cars that have returned about a week after replacing the input or output speed sensor only to find out the other had failed too.

If the diagnostic trouble codes when the check the car are different from the last repair, you should expect to pay for the repairs that are done as the problem would be different from the one that was originally present.  If the same trouble codes have returned, it's fairly safe to presume it wasn't repaired properly, and you should receive some consideration for that.

I understand that you're not very satisfied with Hyundai paying for the parts but not the labor to repair your vehicle.  But you'll also need to consider that Hyundai wasn't obligated to do anything.  If you haven't expressed your dissatisfaction to the dealer regarding the level of Hyundai's assistance, you may still be able to get some further assistance on repairs for which you'd ordinarily need to pay.  Hyundai offers this assistance in an effort to help keep customers happy.  If they know you won't be happy even after they offer assistance, they aren't likely to offer any.