Volkswagen Repair: windshield wiper arm, windshield wiper arm, hex bolts

Question
I have a 2001 vw jetta.  The dealer told me that the motor is working properly, but the arm that connects the motor to the windshield wiper is broken. How do I replace this part.

Answer
Windshield wiper assembly, removing

Notes:

Wiper arms and cowl panel must be removed prior to removal of wiper assembly (wiper motor, frame and linkage).
Ÿ Before removing wiper arms, briefly run wipers and confirm wiper motor is in park position. Only then can the wiper arm end position be correctly set when installing.
‒ Disconnect battery  
Wiper arms, removing

 
 
Pry-off caps  with a screwdriver.

 
 
Loosen nuts
Mark wiper arm to the shaft for reinstallation.
 
 
‒ ¨ wiper arm -4- releases from shaft.
‒ Turn spindle screw -1- counterclockwise until puller can be released from assembly.
‒ Remove nut -3- completely and remove wiper arm -4-.
‒ Repeat for remaining wiper arm.

 
 
Cowl panel, removing

Note:

Cowl panel is clipped into a guide rail below windshield.

‒ ¨ Pull out rubber seal -1- and remove bolts -2-.
Note:

As of model year 1999, bolts -2- are no longer used, cowl is simply clipped on.

 
 
‒ Remove pollen filter cover.
‒ ¨ Unclip inner fender trim -arrows- on both sides.
‒ Carefully press cowl panel out upward.

 
 
¨ Wiper assembly, removing

‒ Disconnect electrical connection to wiper motor.
‒ Remove hex bolts -arrows- and washers.
‒ Remove complete wiper assembly.

 
 
¨ Wiper motor, removing from frame

‒ Lever both linkages 200.
‒ Remove hex nut  
‒ Remove crank.
‒ Remove three mounting bolts -3-.
‒ Remove motor from frame.
Wiper motor, installing in frame

 
 
‒ Ensure wiper motor is in park position by briefly connecting electrical connection to wiper motor, and operating wiper switch.
‒ Disconnect electrical connection, insert wiper motor into frame and tighten three mounting bolts.
Tightening torque: 8 Nm

‒ ¨ Install crank onto wiper motor shaft, aligning the linkages so that they are in-line as illustrated.

 
 
‒ ¨ Tighten crank hex nut -2-.
Tightening torque: 20 Nm

‒ Press linkages -1- onto crank.

 
 
Wiper assembly, installing

‒ Install in reverse order of removal, noting the following:
‒ ¨ Ensure ends of cowl panel are inserted under cowl panel rubber strip on A pillar -arrow-
‒ Reconnect battery  
‒ Install wiper arms
Park position means rest stop. If the motor is installed wrong or any position different from original then The blades will be way off course and may scratch the paint. So follow the steps very carefully and be careful when turning on the wipers. Be ready to turn them off.