In order to keep customers satisfied, it is an auto insurance company’s responsibility to provide quick claims response and quality customer service while keeping auto insurance rates reasonably low.
Putting your current auto insurance company to the test is a great way to make sure that you aren’t paying more than you should and that when it comes to claims and customer service, you aren’t left unsatisfied.
Determining your company’s claims responsiveness can be difficult if you have not yet experienced claims; however, there are a few alternatives. Ask someone you know who has filed a claim with the same carrier. Have them give you feedback on their experience.
Another great way to determine claims service is to visit your State’s Department of Insurance website and look up your company’s complaint record. Of course, the more complaints filed, the more likely you are to be unsatisfied in the event of needed service.
Your auto insurance company’s customer service is more easily tested than their claims assistance. Most likely, you already have a good idea of what type of customer service your company provides. Your hold times shouldn’t exceed two to three minutes if you’re just calling to ask a simple question such as billing or policy status.
A great way to get the feel of customer service is to call your company and request a quote for a vehicle you’d like to buy in the future. You should be able to get a quick quote without any hassle. Customer service is as important as claims service and should be a major factor when determining if you’re satisfied with your particular company.
Among the most important factors of an auto insurance company is their rates. Why pay more than you should when another quality carrier can insure your automobiles for less. Rates do widely vary within companies even for the exact coverage. Each company has their targeted market; therefore, they charge cheapest for those they want to insure and highest for those they don’t.
Putting your auto insurance rates to the test is simple. OnlineAutoInsurance.com lets you easily and instantly compare your current auto insurance rates with the rates of multiple quality companies such as Progressive, AIG, GMAC, Infinity and many more all with one simple process.
Compare car insurance online for free and with no obligations, courtesy of OnlineAutoInsurance.com
