QuestionI rented a budget rental van on a Saturday, I asked the agent if I can return the rental van the same day even though they would be closed, she stated yes just make sure I complete paperwork, park vehicle in the same space and drop paperwork as well as keys in drop box. I did exactly as I was told. Monday I received a call asking if I returned the van. I said yes then the clerk told me that they review the camera and call me back. Once she called back she said They viewed me returning the van and keys then 4am someone broke into truck and stole it.
Now two months later I get a letter requesting a pay 755 for damages to truck.
AnswerHi,
Please do not construe my answer as legal advice. I am not a lawyer.
This is how I would handle it.
First call the supervisor at the rental place and ask him what the bill is about.
Your rental ended the time you dropped it off. If infact there is video of someone breaking into the van, its not your problem.
If they continue to harass you, you may think about contacting an attorney and if you have to sue them, you should be able to get your legal fees back.
Try reasoning with the supervisor first and see where it goes.
Good Luck.
Rob
