Auto Insurance Claims: AUTO CLAIM, state insurance commissioners, centrey

Question
HELLO MR. HIXENBAUGH ON APRIL 8 2011 MY CADILLAC WAS STOLLEN FROM MY JOB AND RECOVERDED ABOUT 10 DAYS LATER. I CONTACTED 21 CENTREY INSURANCE TO INFORM THEM THAT THE AUTO HAD BEEN RECOVERED AND THAT REPAIRS NEEDED TO BE MADE TO MY CAR. I WAS LATER INFORMED THAT MY CLAIMS AGENT HAD BEEN CHANGED TO A DIFFERENT AGENT WHOM WAS EMPLOYED AT FARMERS INSURANCE. A SUI INVESTGATOR WAS HIRED TO INVESTIGATE MY CLAIM AND ABOUT 2 MONTHS LATER THE INVESTIGATION WAS COMPLETED I RECIEVED A CALL FROM THE INSURANCE AGENT 2 WEEKS AGO INFORMING ME THAT THE INVESTIGATION WAS COMPLETE AND THAT THEY WERE READY TO SETTLE MY CLAIM. NOW 2 WEEKS HAS WENT BY GOIN ON  3 AND WE STILL HAVEN'T HEARD ANYTHING FROM THE INSURANCE AGENT OR RECIEVCED A CHECK HE SAID I WOULD RECIEVE ONCE I FAXED OVER RECIEPTS FROM THE TOWING AND DAMAGES I PAID FOR OUT OF POCKET. SO AFTER NOT HEARING FROM HIM IN ALMOST 3 WEEKS I CALLED HIM AND HE STATED THAT HE GAVE MY RECIEPTS TO HIS SUPORVISOR TO REVIEW THATS WHY I HAVENT HEARD ANYTHING. I THEN CALLED THE SUI INVESTIGATOR AND HE STATED THAT HIS INVESTIGATION WAS OVER ABOUT 5 WEEKS AGO WHICH MEANS MY INSURANCE AGENT NEVER CONTACTED ME TO INFORM ME THAT THE INVESTIGATION WAS COMPLETED UNTIL OVER A MONTH LATER. I GUESS MY QUESTION TO YOU IS BEING THAT I WAS CLEARED BY SUI WEEKS AGO AND MY CLAIM STILL HASNT BEEN SETTLED, WHAT STEPS DO I TAKE FROM HERE TO BE TREATED FAIRLY AND HAVE MY CLAIM SETTLED ?

Answer
Hi Lorenzo,

It bad enough whne your insurance company almost accuses you of a criminal act, but even after you are cleared to take this long is just wrong.

You should contact your state Insurance Commissioners Office to file a formal complaint against the insurance company. Once you do that, your insurance company will start moving.

I hope this helps
Richard Hixenbaugh