Auto Glass: 2002 Concorde - Driver Door, auto glass shops, chrysler concord

Question
QUESTION: 2002 Chrysler concord  the front passenger window,front of window  does not want to go.   we got the door panel off and in the bottom of the door there is a black piece.bout ins wide 3/4 ins tall with clip type ends...please can you tell me where it goes.

ANSWER: Hi Kat,


My first suspicion is that one of the two glass mounting brackets on the bottom of the door glass has broken, but I can't be sure until you give me some additional information.  Please send me a follow up with the answers to these four questions.


1.  Is the window all the way down or just part way down?



2.  When you press the switch to lower the window what happens?



3.  When you press the switch to raise the window what happens?



4.  The black piece in the bottom of the door - is it metal or plastic?


Ben ... the power window guy

---------- FOLLOW-UP ----------

QUESTION: It will go up or down.   All the way down...when it goes up the front does not go up as fast as the back does...kinda like its dragging...and goes "off track." the black piece is plastic.  Maybe a piece to keep the front part of the window on the track.  If someone holds the up button, and someone holds the front part of the window on both sides, pulls up and guides back, it will close.   Thank you,
         Kat

Answer
Hi Kat,

I doubt that the plastic piece in the bottom of the door has anything to do with your problem.

Look closely at the bottom edge of the glass where you can see two black metal brackets that are glued to the glass. It is not unusual for one of these brackets (usually the front one) to fail on this vintage of Chrysler sedan.  Chrysler does sell a new bracket for $10-$20, but it is very difficult for someone without the proper tools and a good deal of power window experience to remove what is left of the old bracket and install the new one.

I suggest you contact a couple of auto glass shops that are rated A+ with your local Better Business Bureau.  If they have a receptionist answer the telephone, don't talk to her (him).  You want to speak with the technician who actually makes the repairs to be sure the shop has experience with this problem.  They may suggest installing a used door glass rather than replacing the broken glass bracket.  That is an acceptable alternative.

If there is anything else I can help with, feel free to send another follow up question.

Ben ... the power window guy