Car Alarms: pyton alarm system, viper alarm, dodge durango

Question
I have a 2004 dodge durango. the durango has a viper alarm on it and today the alarm went off when i tried to open the door when the door was locked and alarm was on. by the time i went back into the house to get the keys and stop the alarm it was almost 2 minutes. i then got into the vehicle and it went of  again. i un arm the alarm while sitting in the vehicle crank it up i went somewhere and came back i locked the vehicle and then went back out to unlock the vehicle to go and the vehicle wont unlock the keypad is good but the alarm its like it shut down. how do i get in or fix my alrm to work again?

Answer
THIS IS AN AUTOMATED RESPONSE
TO YOUR DEI/VIPER/SIDEWINDER/HORNET/VALET
PYTHON/AUTOMATE/CLIFFORD/AVITAL/DESIGNTECH,
AUTOSTART, OR ANY OTHER DEI EQUIPMENT SERVICE
OR, SUPPORT REQUEST.

Sorry, but I am obligated to decline
this request due to a mutual
agreement between DEI & Myself.

If you look at www.CARPROTECTOR.com ,
you will see this policy has not changed.

Please go to either DEI directly
(www.directed.com), or
my forum at www.INSTALLSUPPORT.com

Thank you for
visiting ALARMTEK