Oldsmobile/Buick Repair: Last night I sent a question..., oldsmobile 88, proper answer

Question
Last night I sent a question to you about my 1997 Oldsmobile 88 and this is the reply I just received:
I have already answered this question for you once before.

I can assure you, I have never written this question to you before last night.  You must have me mistaken for someone else.

Answer
hi gisele,and i am very sorry about that,i answer 20 questions per nite and sometimes this site will not send you the answer and resends me the question.and sometimes people will hit send twice and puter will do just that.so please except my and a\e apoligy it was a mistake......i will find your question and send you a proper answer tonite  billymac