Used Cars: accessories, nancy nancy, counter key

Question
we have purchased a 2007 ford focus, from the dealer. upon delivery, we had but one key and pad.When we asked about the manual he said we just dont have them laying around. They did make us a second key, no keypad, or manual. the finance director, copied the manual on the computer so we would have something...Not good enought to read. So what are out options to get a manual and key pad. Who is at the top to go to????thanks Nancy

Answer
Nancy,
 2007 Ford Focus, Unless this was a certified used car sale or promises were made at the time of delivery, they don't have to supply extra keys and pads. Dealers only give what came with the car when they bought it and that is all that is required. Very good dealers will always make sure there are extra keys and books just because they are a good dealer.
 The manual is about $15 at the parts counter, Key is about $50 to $90 and the key pad is about $90.
 If you want to go to the top, go to the General Mgr, second best is General Sales Mgr, I wouldn't try any one else or lower.
 I can't tell from your question, If some one promised you these items then yes go to who I recommended, If not then it's just a courtesy to give you these extra items.
 Remember you can always catch more bees with honey than vinager. If you go into the Gen Mgr and tell them your going to have your car serviced there and that you assumed at this kind of dealer you would have received extra keys and books, they will probably authorize for the extras.