Land Rover Repair: New Engine Bought and Replaced in 2002 Landrover Discovery - Many Problems!, landrover discovery, wits end

Question
After having a lot of conversations with a Landrover service manager who owns a private repair service my husband and I decided to have a new engine installed in a 2002 Landrover Discovery because the old one had died.  We've had the car since 2006.  The car, aesthetically is in beautiful condition and the service manager stated that with a new engine the car would virtually be like a new car.  He felt it didn't make sense to spend the money on a used car and not know if we'd be purchasing new problems.  With that said we spent the money and invested in the new engine.  Since then, we have experienced numerours issues with the car including the need for a new catalytic converter, exhaust system and just recently we had to replace the crankshaft engine sensor.  This seems odd to me becasue if we just got a new engine why would this be a problem.  I understand that all cars have problems but is it customary for a service manager to check out all of the other issues a car may have prior to having their customer invest so much time and money into the vehicle.  If we'd have known about the other issues we definitely would not have replaced the engine but would have sold the car for parts.  My husband and I are experiecing a significant amount of stress becasue there always seems to be a problem with the car that requires significant dollars to be spent to repair it.  I feel as if we're being used by this service manager.  At this point we have put enough money into this car to have bought a new vehicle.  I don't want to keep throwing good money after bad.  I am at my wits end.  At this point I know we won't be able recoup what we put into it but we cannot afford to keep spending money on this car.  Help me please!  What do you recommend we do?  

Sincerely,
Extremely Frustrated!!!

Answer
You say:  Is it customary for the service manager to check for other problems before doing  a big job.    You should not assume anything in auto repair is "customary."  Rather, you should make your wishes explicit and clear.  Did the work order for the engine job say "Check car for other issues and report to owner?"  If not, I would not say you should have an expectation that was done.

For every motorist who wants that, there is another who just wants what they asked for.  

You cite a few problems you have had since the engine was changed . . . they are not inside the engine, and hence, probably were not within the scope of the original repair.  You say "I feel the service manage rid using us."  How do you think he would feel if you said that to him?  He isn't the one who caused things to break on your car.  All he's doing is responding to what breaks, and you do not like the cost of that.

It may be that he is not the right service person for you and your car.  But it may also be true that your expectations of what upkeep *should* cost on an old Land Rover are not aligned with the reality of what proper upkeep *will* cost.  In my experience it's going to cost $3-5k per year in repairs and maintenance to keep that age Disco in shape, provided it's in good shape now.  If it was neglected, costs could be far higher.

Finally you say you could not recoup what was spent on the car . . . you are not making an investment.  You are keeping your car on the road.  It's important to keep that in mind.   If you owned the car five years and spent a total of $18k on upkeep that would be normal.  When cars are new you spend money invisibly on depreciation.   When cars are old, you spend money visibly on repair.  Either way, you pay to keep a car on the road.  

You buy a vehicle like that new for $45k.  Five years later, it's worth $15k.  So you spent $30 in depreciation, and probably $5k in upkeep for  total of $35k.

Now it's ten years old, and it's worth perhaps $6k.  Let's say you spent $20k over the next 5 years.  At the end of that time, it's probably still a $5k vehicle.  You total cost to run it was $21k.  So the repair costs "skyrocketed" but total cost of ownership dropped.

As much as you feel stressed about repair costs, the depreciation when cars like this are newer costs far more.

I hope that gives you a different perspective.  At Robison Service we specialize in major jobs on Land Rovers, and people bring them to us (in Western Massachusetts) from all over.  So we hear stories like yours all the time.  In some cases the cars have not been well cared for, and you pay to fix neglect.  Other times, it's just bad luck.  Without seeing your truck it's impossible to say much more