QuestionRe the Forester purchased 10 weeks ago - I'm afraid I am stuck. Import/Subaru dealership denying any responsibility. I did ask if the "test" was done on the tensioner and they wouldn't answer. I now have a $6,000 car loan and no car. Any suggestions?
AnswerHi Doris,
The process of replacing the timing belt includes inspecting the rest of the timing components, if this wasn't done properly then the dealership should stand behind their work if they won't, your next steps would be SOA (Subaru of America) The BBB (Better Business Bureau)and any other consumer protection type agency that may help.
To me, it was real ignorant and very unprofessional on their part not to replace the timing belt tensioner automatically to avoid this possible scenario, but since there was no real owner of the vehicle at the time it was serviced the job was most likely done cheaply.
Your choices are to try and get someone to help (aka take responsibility for the repair work) or pay for the repair your self and move on.
If it was your car when the work was done and you had paid to have the work done and there was a problem 10 weeks later and no one had mentioned replacing the timing belt tensioner you would be more apt to get this done, the current circumstance makes it a bit harder to get this covered.
Justin
www.allwheeldriveauto.com
