Towing Issues: damage during tow, tow truck driver, tow company

Question
i recently had a problem where my Volvo would not start, so i called the dealer's roadside assistance and they sent someone to tow it on a flatbed.  they pulled it onto the flatbed rear-first.  when the car got to the dealership, it was leaking oil profusely from a huge crack in the oilpan.  it was NOT leaking when picked up, and the driver even confirmed this.  the roadside assistance people sent an adjuster to take pics, and they say their is extensive damage to the underside of the vehicle, including the cracked oilpan.  the car was never wrecked, driven off road, or any other crazy thing, but now I'm being told i have to pay $1000+ to fix something that i didn't do!  What can I do???

Answer
Well I really do not know what to say, it does sound bad for you and the tow company...

Now you mentioned that the tow truck driver confirmed that it was not leaking when he picked it up.. Now if something happened while it was being loaded for tow, you would have oil on the ground under it there.  If it happened while in tow, then it would of left oil on the deck of the tow truck and it would be very easy to see..

Now if the tow truck driver unloaded it at the dealership and it somehow was unloaded and parked on a parking curb stop (this can and does happen at times) then it will leave oil there.  

BUT in defense of the tow company, I have seen a lot of incidents where the dealership messed up and blames the tow company for the damages... Not saying this is what is happening but when loading a vehicle with a flatbed backwards, the rear rolls up the slope and the front end goes down a bit.  That is how some damage happens. That or picking up vehicles  which are in parking lots with curbs it can cause it to be damaged.

Now the "extensive damage" issue is one which I would like to know more information about.  That would be a big clue to who or what happened.

I would talk to your vehicle insurance company, and have then work on this for you. The roadside assistance people have checked it out and what did they say about it, did they mention what caused it and who is responsible.
This question is complicated, but I feel that you would be best with the insurance involved as they have lots of specialists who can handle this issue.
That or a lawyer might be a good idea.

Hope it helps but feel free to ask any other questions you have.