Towing Issues: Stranded, tow truck driver, exact coordinates

Question
Here's the story to my question.  This past sunday my boyfriend and I got stuck in a creek and a flating tire with no spare, (had replaced on tire earlier). Having no one to come rescue us we contacted Gila county then Pinal county to request help. After talking to a Pinal county Deputy he started heading out to us, but in the mean time the deputy contanted a local towing company. The tow truck driver called me to find out exactly where we were, he said the deputy had called him.  We had a hand held GPS and have given the Pinal county office the exact coordinates where we were and the deputy had it. I explained to the driver where we were. He said due to the torrain and it getting dark he couldn't get to the truck till morning. I told him I understand and to let the Deputy know, our cell phones were dead and almost dead. He said ok.  When the deputy arrived he said I refused help. Which is NOT what happened.  If law enforcement calls a tow truck out to help, aren't they required to come and at least show up?

Answer
Wow what a problem...

First of all I do want to say that when the police called for the tow truck, that means that the operator goes to the scene and does the job as requested. But there are times and conditions where they might not do that... Plus if they were dispatched by the sheriffs office or other law enforcement department then they do not have contact with the customer, do not know what they are getting into, or if they will need special equipment or if they will even get paid for the service rendered.  

Now from what I get out of your question, you were off road somewhere stuck in a creek with a flat tire.  And it was getting dark and you were most likely up in the woods somewhere off several dirt roads...

Now generally tow trucks are not off road vehicles and they are extremely heavy (most small trucks weight in excess of 11000 pounds) and can get stuck easy. And if he made a wrong turn or had to turn around that is hard to do in the dark.  

Not defending the tow company, but I also do wait till day light if at all possible due to many unknown issues and road conditions...
Recovery jobs are hard enough to do in daylight, and to do them by flashlight is next to impossible. And no 2 recovery jobs are alike and most are super hard when you are off road.

Now as to canceling or refusing service, it does not sound like you did that, but the tow truck driver might of said that to the dispatcher since he was not going out that night. That is one issue which no one really knows what is going on there.

But I have to ask, did you get out on your own, or did he come out the next morning like he said he would.  
Since you are asking the question I know you had to get out or they got WiFi in the woods now... LOL