Tips on Buying Cars: Cancelling a new car contract, florida department of transportation, nissan maxima

Question
Hello.  I bought a new Nissan Maxima this past Thursday.  I also purchased paint protection on the car.  When I took it in to have the paint protection done, they pulled off the clear plastic that was protecting the front of the car from bugs and such.  When they did that, they pulled off some of the actual paint.  They say to bring it back in on Monday and they will fix it and I will not be able to tell where the car has been repainted.  I know how extremely picky I am and I'm worried that I will not be satisfied with the touch up.  If I am able to see the slightest bit of paint where it should not be, I will not be satisfied.  I want to make them give me something in writing stating that if I am not 100% satisfied that they will give me another car with the same options for the same deal that we already made.  What if they refuse to do that and I'm not happy with the way the car looks?  I thought there was a three day cancellation on any contract in Florida but my contract specifically says "NO COOLING OFF PERIOD".  Please help me figure out what my rights are with this.  I don't think it's unreasonable to expect my 2009 car to be perfect.

Answer
Christy,

You do not have much here except a very big customer service concern.  The dealership has the obligation to make it right.  Now that does not necessarily mean that they have to provide a brand new car.  They do have to do everything within their power to make it right.  If they did a good job on the paint, you will never notice it.  You don't have a cooling off period in Florida, that is correct.  All the dealership can do is try their best to make it right.  If you are not happy, you can appeal to the General Manger of the dealership and express your unhappiness.  If you are still unhappy, you can file a complaint with the BBB, and with the Florida Department of Transportation which governs all car dealerships in the state of Florida.  If you are still unhappy, you can go the legal route and file a lawsuit against them.  The dealership will NOT want it to go that far, so they will do something to settle it with you.

Let me know how this turns out.

Thanks -JB