Auto Insurance Claims: warranty work on a new car outside dealership, las vegas plaintiff/defense auto theft forensic expert

Question
Respected Sir,
             I am a taxi owner in a small town and i have a new hyundai elantra 2010.My village does not have hyundai dealership and cars outside door handle got broken when pulled and i called them to for getting the warranty work done.They want me to go to a dealership or private workshop but my one of local shop owner said that they dont do 3rd party billing!I want to understand why is that and whats the solution to it if other guys tell me the same thing.your reply wouldbe really appreciated.

Answer
Hello,

Thank you for your respect. I really appreciate your greeting.

As for your situation, I understand loyalty to one repair shop. I am the same way. My guy is 20 miles from me, and no matter what I won't go anywhere else, but you have a problem here. The problem is in order to warranty this problem Hyundai calls the shots. They are the ones spending the money for the repair. If you have your guy fix it, the money comes out of your pocket and Hyundai won't pay you back.

it's unfortunate, but the shops they use can determine if it is a warranty issue. They don't feel your guy can determine if it is warranty. In other words, they don't believe him. They don't know him and since they have to pay and it is convenient for you in the respect they have outside shops closer than the dealer.

I will put this another way. Our shop was direct repair for many insurance carriers. Since we were direct pay, we wrote the estimates and pretty much could do anything we wanted. We were trusted over the dealers and other shops. If the insured decided to go somewhere else, they would wait for up to a week for a claims handler. The shop had done the estimate which could be up to 50% more than the insurance company would pay. The claims people may have given the OK, however, the insured was responsible for the balance of the cost.

You have to options: For warranty,  Hyundai will cover the door handle but only if you go to one of their recommended shops. The other choice you have is to let your guy do it and not get reimbursed.

It may offend you and your guy, but Hyundai gets to call the shots.


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