Auto Insurance Claims: Rear-end collision claim, certified mail, carbon copy

Question
This is a follow-up to my first question.  Which is posted below with the response:
was rear-ended while sitting at a stop light last week.  The woman who rear-ended me has now told her insurance company that she was pushed into me.  This was not the case.  She hit me going about 30mph.  I have a perfect imprint of her license plate on my car.  I have pictures of her car's rear end from that day along with a picture I took 2 days ago as I sat behind her at a stop light.  Can I take her to court if the insurance company decides they will not repair my vehicle?
Answer Hi Ashley,

Yes. You can take her to court. However, before going that far, if he company tries to deny your claim, you should send them the pictures you took to show that she is lying. Then if they still will not pay, take her to court.

I hope this helps
Richard Hixenbaugh

What do I do if her insurance company refuses to look at the photographs or even view the damage to my car?  He told me in their investigation they send an adjuster to her home to view the damage to her car to see if it would warrant the damage caused to my car.  The only problem I have with that is that they have not seen the damage caused to my car, so I dont see how this is a fair way to make a ruling.  I am skeptical of insurance companies because I know they are looking out for themselves, but this doesnt seem right.  Thanks again!


Answer
The liability carrier of the at fault party has no legal duty to you, so they can mislead you, treat you adversarily and even lie to you (verbally). I would send them a certified letter demanding that they pay to cost of the repairs, with a carbon copy sent to the other party. That may get them moving. And stop talking to them. Do everything in writing by certified mail.