Auto Insurance Claims: Auto insurance (deductible), auto body shop, insurance company

Question
My insurance company paid the auto body shop ($XXX.00) for repairs on my vehicle after I submitted the claim from my accident.  My insurance company sent my deductible, ($YYYY.00) via direct deposit to my account.  The auto body shop says the cost for me to pick up my vehicle is ($YYYY.00).  How is that  possible?  Does the auto body shop get paid twice?  Who does the deductible go to?

Answer
Hi Damien,

Here's the way it works.

If your repair cost is $1500.00 and you have a $500.00 deductible, your insurance company will issue a check to either you or the body shop for $1000.00. Then when you go to pick up your car you would pay the shop the other $500.00.

If you have a conflict in the amounts in your situation, you should call your insurance company and ask them to give you a breakdown. Also ask the shop what money they received.

I hope this helps
Richard Hixenbaugh