QuestionMy mom and I bought new Fiats this past week. The dealership she ended up purchasing from seemed to be either extremely sneaky/underhanded or just plain newbies. Either way she's upset about her contract and we need to know if there's something we can do now. (She has possession of the car#
1. All paperwork claim her car is a Fiat500c which it's not. #c denotes convertible. VIN number is correct.#
2. Her mileage is wrong on all paperwork - except she caught it on the official odometer reading. She agreed to purchase a new car that had 1,789 miles on it already. She doesn't drive much so that wasn't a problem and they SAID they would give her $1000 off. Mileage on all the paperwork shows either 10 or one piece says 700 miles. The official odometer one is correct.
3. We cannot find where she was given credit for the $1000 off that they promised her for taking a high mileage car. We see the $2000 rebate but not the $1000 credit. We looked at the contract, backed out the tax and she paid sticker price for the car.
My question is does she have any legal rights here. She wants to keep the car, but wants them to fix the paperwork and the financing. #Can that be done after the fact?) One plus is that this bumbling dealership never made her sign the retail installment contract! We are awaiting the manager to call so we can go ALL the way back out there to correct the paperwork, which I think they owe us for our time and travel on that too! lol Any advise would be VERY helpful! These guys are liars and sneaky! So I'd like to know where we stand before going up there AGAIN!
AnswerWow ...sloppy finance manager should have caught those errors ...not quite sure how it could have the different miles on the different docs since they all print from the same deal and vehicle info page. hmmm.
Your question is somewhat a legal one but to the degree that it isn't ....
I can tell you that we would not consider her bound with the paperwork issues you described. The failure of the finance manager to get her to sign a retail installment contract is the big one. No contract equals no deal and it's just a matter of days or hours before somebody upstairs tries to cash the contract and finds out it's not signed. I have worked at stores where unsigned contracts would suddenly and mysteriously become signed contracts...
Normally a discount on the price of the thousand dollars would not appear on the face of the contract anywhere except in the form of a discounted price on line 1. If line 1 looks like MSRP then you didn't receive the discount for the miles. I would be proactive in this case and call the dealership and tell them you just noticed that the contract had not been signed which is just as well because you also noticed that you had received the thousand dollar discount for the high miles. Then offer to come in and re-sign to the correct numbers whenever you can.
My direct e-mail is roadloans@gmail.com please feel free to ask as many follow-up questions as you need to be able to give me perfect scores on my survey. I am with you on this to the bitter end let me know how it goes
