Towing Issues: Towed and very unsatisfied, visitors spot, apartment office

Question
Hello,

Less than a week ago i was towed from an apartment complex at 4am where i was reportedly "not in a visitors spot". However, i was initially told that the reason i was towed was because "On a gameday weekend near the University of Florida no car is allowed to park anywhere on the lot whether visitor or tenant without a special pass from the apartment office". Not only was their reason changed when i got there (a good 2 mile walk afterwards), the man was extremely rude, and reported that 'it was not his problem' 'he had been mistaken.'

Now i understand this is a Floridian towing company, but being absolutely furious at the lack of professionalism in the company, is there anything i can do to complain to any bureaus? or is there a way i can fight the charge due to the neglect of the company?

Answer
sorry for delay in answering but I did not know that questions go to a question pool at times..

I think I have discussed this issue before in the Florida area.

Many areas around sports complexes and other major draws have huge problems with parking problems.  In defense of the complex, I image that they have tried to work with people but finally got tired of being used and abused by the general motoring public.. Not only is the parking an issue, but property damage ( parking on lawns, sidewalks etc) but people also dump trash out of the vehicles where they are and as such people just get tired of cleaning up. Thus the towing starts.

Now as to the "professionalism" of the towing service, I have to defend them in a way. They are providing a service in which the car owner is not happy and is usually verbally abusive.  They also have heard every excuse that there is as to why they were not supposed to be towed, along with every threat to be sued, have the police called, reported to every business bureau or newspaper and TV station that will listen..

After about 300 cars it gets old...  Most vehicle owners after they have been towed, forget that they are the ones that parked there, not the tow company.

Now as to fighting the fees, you can try, but about only method is small claims court. Some cities in Florida have departments in the police department which regulate the tow companies and they might be able to provide you with some information.   Hope this helps.