Auto Insurance Claims: Direct Line - Claim procedures, finger prints, timely action

Question
Few days ago my car was stolen, police found it. My car was in Dragon Ltd it's some company which keep cars for police. So police took finger prints, and today morning I got message that they took my car to some different company which keep the car until garage take it. The problem is that nobody can answere me on my questions, when I ask how long does it take to ort things out nobody knows, when I ask when insurance will repair my car nobody knows. Today Direct Line told me that in next week they make appointment with claim advisor to write report about how my car was stolen. I'm quite confused, I have only 5 weeks to my holiday and till this time my car have to be repair.

Do you know how long does it take to sort things out ??

Please answere !!

Answer
Hi Eve,

You need to stay on top of the insurance company. Call them everyday if necessary. The insurance company does not repair your car. They only write a check for it to be repaired. You need to select a body shop. Tell the body shop to go pick up the car and bring it to the shop. Tell the insurance company where you have had the vehicle moved to so they can send their inspector there.

In theft claims it can take as long as 60 days for the insurance company to get their act together. You need to complete any paperwork they may request and provide any statements they request.

Just keep pushing them. If you are not getting timely action, call the company and ask to speak to a supervisor. Explain your situation and push them for action.

I hope this helps
Richard Hixenbaugh